Terms & Conditions

Acceptance:
In paying your deposit and confirming your booking you have deemed to accept our terms and conditions.

Pricing & Timing for Your Event:
The pricing for your party is quoted on a per guest basis. Unless otherwise stated. This covers all the food and agreed related services including travel and fuel, set up, clearing and packing away. This DOES NOT include rubbish removal, the cost of Bar Services and/or extra Wait Staff unless otherwise stated and/or agreed to.
The quoted price for your event will be based on a pre-agreed schedule and time budget of four (4) hours for your event unless otherwise agreed to.
Our Staff costs are typically charged out at a minimum of four (4) hours – unless agreed otherwise. We reserve the right to charge for the number of hours that the event may excessively over run to cover the additional staff costs. For example, if your event over runs by more than one hour we reserve the right to charge for additional staff hours costs.
Additional Staff hour’s costs will be billed at $20 per hour for each member of staff at your event. We will not bill any additional hours if the delay is our fault. We will always endeavour to follow your timings for your event unless it is a matter beyond our control.

Guests Running Late?
We understand that party plans can be delayed due to factors beyond your control. Whilst we aim to be flexible with our timing for food service, should our time on site be extended excessively beyond the timings defined above, we reserve the right to charge you for the additional staff hours costs at the end of the evening.

After Hours Service:
After hours services is deemed after midnight. If Elena's Paella staff are requested to stay after agreed hours the client will be responsible for paying for the extra staff hours & after hours travel costs at the rate defined above.

Out of Area - Travel Surcharge:
If your function is greater than fifty (50) kilometres from our base in Berwick, Victoria. A surcharge of $1 per kilometre will apply.

Access & Parking for Set Up and Clearing Down/Exit:
A parking space needs to be made available for our vehicle. Should access for set up, clear down and exit change beyond what has been agreed or planned, especially if it impinges our ability to set up and leave in a timely way we reserve the right to make an additional charge. The Client should provide sufficient information and detail, plans and or pictures of the proposed party venue location to assist us with our planning.

Deposits & Payments:
Deposits are required to confirm your booking. Deposits are levied on the following basis: $6 per guest
The balance is to be paid on the on the day of your function, either by credit card or cash. If paying by Direct Deposit, MUST be paid three (3) days before your function. Unless otherwise agree to.

In Event of Cancellation:
Should you need to cancel your event booking, the following cancellation terms will apply:
 50% of your deposit will be refunded if the function is cancelled eight (8) weeks before
NO REFUND of your deposit if your function is cancelled four (4) weeks before or less

Final Guest Numbers:
Final guest numbers must be submitted seven (7) days before the function.
If there is a drop in numbers four (4) days before the function then no reduction in costs can be expected.
If the numbers increase, every effort will be made to accommodate this, however additional costs may be incurred.

Food Selection:
Your selection of paella and/or tapas must be submitted seven (7) days before the function. NO CHANGES will be permitted after this time

Force Majeure:
We cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to “Force Majeure.” Such events may include but are not limited to war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear activity, road traffic accidents, wet or windy weather conditions, fire and similar events outside of our control.”